Whenever and wherever possible own your own technology: invest in it and make it as durable, useful, scalable, and modern as you can.
Never sacrifice customer service, customer relationships or customer support for the sake of your profit margins. Taking care of your customers over the long-term enables you to provide good opportunities for both your employees and your shareholders in a stable, growing, business. Do your part to help your clients grow and flourish. Always find a way to see the world through their eyes. While we all have more in common that we might think, no two clients are exactly the same.
Taking good care of clients means taking good care of your employees. Always nurture an environment of creativity, energy, inclusiveness, professionalism and humor.
Welcome employees, vendors, partners and clients of all religious, political, ethnic and lifestyle orientations. We’re all in this together, whether we like it or not. It’s easier to learn to like it than nurture your prejudices and false assumptions- and we all have them.